FAQs

Customer account

Why can't I see the prices of your products on the website ?

To consult the prices of our products, you must create a customer account by clicking ICI

How do I create a customer account?

Go to the " Connexion " , simply create your account and enter your details.

I made a mistake or I'd like to change my password. How do I change it ?

Click on mot de passe oublié and modify it.

Order

Can I place an order without a login?

No, to place an order online you must have a customer account. If you do not wish to order via the website, you can contact us by following this link contactez-nous

I would like technical information and advice before ordering. Who can I contact?

You can contact us directly via our online chat or via our contact

Can your sales representative come to my home?

Yes, we have representatives all over Belgium. By appointment, they can advise you on your construction projects. Contact

Delivery

Can I choose my delivery method?

Yes, you can choose home delivery by carrier or in-store collection.

Can I have my order delivered to a relay point?

No, this delivery option is not available.

What are the delivery times?

Ultradia aims to deliver within 24 hours for orders placed before 1pm. Delivery times may vary according to stock levels. For more information on delivery, click ici

Other

I haven't found the answer(s) to my question(s)

Contact us via online chat; by phone on 010.24.76.00 or by e-mail. Contactez-nous

Faq Sections